ALL PSYCHIATRY acknowledges your rights to privacy and respects the importance of
protecting your confidentiality. We are committed to protecting the privacy and security of
any personally identifiable information you provide us. Your personal information is
professionally managed in accordance with Australian Privacy Principles (APPs).
Personally identifiable information is information that can be linked to a specific individual,
and includes, but is not limited to, your name, address, phone number, email address, date
of birth, and Medicare card number.
This privacy policy explains how we handle and protect your personally identifiable
information. We do this in line with the broad principles set out in Guidelines on Privacy in
the Private Health Sector 2001 published by the Office of the Federal Privacy Commissioner.
The Privacy Act 1988 is applicable Commonwealth legislation.
We reserve the right to modify or amend this policy at any time and for any reason. Any
material changes to this privacy policy will be posted prior to their implementation.
We only record personally identifiable information and other information that we reasonably require to do business with you.
The information that we collect about you includes:
We collect personally identifiable information when you register to fulfil the legal and technical requirements of delivering our service. This information is available to you when logged in within your patient portal.
A patient’s personal information is held by the practice in various forms –
Personal information may also be collected from the patient’s guardian or responsible person (where practicable and necessary) or from other involved healthcare specialists. At All Psychiatry, we hold all personal information securely, in electronic format, in protected information system
When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.
We use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages. This helps us deliver and continue to improve our services. Cookies are small pieces of information that a web page transfers to your computer’s hard disk for record-keeping purposes. Cookies make the web more useful by storing information about your preferences on a particular site. Cookies in and of themselves do not personally identify you, only your computer. You can delete cookies from
your computer at any time.
We provide facilities for doctors using the system to both record and view medical notes.
We only use your personally identifiable information for the purpose of providing our services and communicating with you in relation to our services.
We send email and SMS appointment reminders unless specifically requested do not do so.
We send email invoices and receipts unless specifically requested not to do so.
We may from time to time send you email related to the services we provide, changes in this privacy policy, and other relevant matters.
We may use your email address and/or telephone number(s) to contact you when you submit a suggestion, question, or inquiry.
For administrative and billing purposes and to ensure quality and continuity of patient care
a patient’s health information is shared between the clinical practitioners of All Psychiatry.
All personal information gathered by our clinicians during the provision of the services will remain
confidential and secure except where:
1. It is subpoenaed by a court, or
2. Failure to disclose information would place you or another person at serious and imminent
risk, or
3. Necessary to lessen or prevent a serious threat to a patient’s life, health or safety or
public health or safety, or if it is impracticable to obtain patient’s consent
4. To assist locating a missing person
5. For the purpose the patient was advised during consult with the treating doctor
6. As required during the normal operation of services provided. i.e. for referral to a
medical specialist or other health service provider
7. Your prior approval has been obtained to –
Provide a written report to another professional or agency, eg A general
Practitioner or a Lawyer, or
Discuss the material with another person, eg. a parent or employer, or if disclosure is otherwise required or authorised by law.
The Practice will not disclose personal information to anyone outside Australia without need and without patient consent.
There may be times where, as part of the assessment and treatment, it may be helpful for your psychiatrist to liaise with other people or agencies that are relevant to your treatment (eg, your GP, specialist, parent, WorkCover, TAC etc).
Please note that if you intent to claim rebates from Medicare or another organisation (such as WorkCover or TAC) then your treating psychiatrist must provide summary reports to external agencies regarding your treatment process.
All practice staff will take reasonable steps to ensure patients understand –
The practice will only interpret and apply a patient’s consent for the primary purpose for which it was provided. The Practice staff must seek additional consent from the patient if the personal information collected may be used for any other purpose.
All Psychiatry, we take pride in provision of high quality telepsychiatry services to our patients through modern and secure video platform.
Phone: 03 9099 0500
Fax: 03 8080 6484
